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PLANO, Texas – Southwest’s CEO despatched an replace on Monday saying about 90% of refunds have been completed. Some say they’re nonetheless ready with little phrase on any reimbursement.
For Dan Dunham of Plano, a visit to the fiftieth anniversary of the Immaculate Reception recreation along with his son was speculated to be an actual landing. As a substitute, it was affected by interference.
Eight hours of delays on their flight there, and the way in which dwelling by no means related. He and his son had been victims of the large system failure that stranded Southwest Airways passengers over the Christmas vacation.
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“There have been strains six or seven hours deep simply to speak with somebody,” Dunham stated.
Caught in Chicago, they had been in a position to snag a lodge room, however a rental automotive would take nearly two days to seek out. Lastly, he acquired a automotive and drove from Chicago to Plano.
Dunham is out about $2,000 in unreimbursed journey bills.
“For the rental automotive, the 2 nights in a lodge and meals. They had been very modest meals like splitting a pizza with my son,” he stated.
When the 2 lastly reached dwelling in Plano, Dunham submitted his receipts for reimbursement the subsequent day, which the airline promised for cheap bills.
Three weeks later, he obtained the provide from the airline for 25,000 Speedy Rewards factors and nothing about his reimbursement.
“No indication of what is going on to occur,” he stated.
The airline has despatched communication that they’re engaged on the problem and have refunded many others.
Dunham says he understands some delay however is annoyed by very restricted data.
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“They had been attempting to get individuals who had been stranded. So I used to be second fiddle, and I perceive that,” he stated. “You got here out with two or three apologies and stated you are gonna get on this. What’s occurring?”
FOX 4 reached out to a Southwest Airways spokesperson for touch upon Dunham’s case particularly and haven’t heard again.
However Dunham says regardless of this fumble, he is nonetheless a fan.
“I would fly Southwest once more,” he stated. “This was a nightmare, however usually they’re superb, and so they run on time.”
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