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R.G. Ortiz Funeral House is again within the information after a Bronx household says they had been left with out communication whereas ready for his or her beloved one’s ashes.
After Alexa Guitard died from most cancers on Sept. 10, her household employed R.G. Ortiz Funeral Residence for providers in mid-September and had been anticipating to obtain her ashes quickly after, however didn’t notice the uphill battle they’d be in for.
“I don’t bear in mind what number of instances they took down my telephone quantity and didn’t name me,” stated Yahaira Reyes, mom of the late Guitard. “The way in which they handled us and have handled different folks up to now. They don’t care.”
Reyes says they had been informed they’d obtain the ashes in two to 3 weeks, however after six weeks haven’t heard any important updates.
One demise care business supply tells Information 12 that cremation typically happens two to 6 days after the demise of an individual. They are saying that points paying the invoice, if the demise occurred out of state, or if organs are donated might trigger a delay – none of which apply on this case.
In accordance with the household they had been informed on Thursday the ashes had been prepared, and provided a refund. They are saying they don’t need a refund, however simply respect for his or her family members.
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