Regal.io, which offers event-driven, branded phone calls for online brands, raises $38.5M Series A from Emergence Capital

Regal.io’s outbound cellphone and SMS gross sales answer sees 36% common reply charge, 3.6x {industry} common, main to 10 million conversations that generated over $500M in income for its clients in 20 months since launch.

NEW YORK, Sept. 7, 2022 /PRNewswire/ — Regal.io, the outbound cellphone and SMS gross sales answer, introduced in the present day that it has raised $38.5 million in Collection A funding led by Emergence Capital. Present buyers Founder Collective and Homebrew additionally participated, and have been joined by Flex Capital, Impressed Capital, Operator Collective, and executives from industry-leading gross sales and advertising corporations together with Braze, HubSpot, Salesforce and Zoom. Regal.io beforehand raised an unannounced $3.6 million Seed spherical bringing the full raised to this point to $42.1 million.

Driving development is the highest precedence for on-line manufacturers. As deploying digital advertising {dollars} turns into desk stakes, the main target has shifted to effectively changing the 95%+ of potential clients that ‘abandon’ the self-serve on-line flows. Regal.io is an event-driven buyer engagement system that proactively triggers branded calls and texts at key moments – like when clients ‘abandon’ the join or checkout circulation. Regal.io drives human intervention from manufacturers’ gross sales or customer support groups that converts extra clients, leading to 25% extra income for manufacturers utilizing Regal.io.

“Each digital model makes use of a stack of one-way advertising automation instruments to try to re-market to ‘deserted’ clients, and they’re seeing diminishing returns in these one-way channels,” says Alex Levin, Regal.io Co-Founder and CEO. “The important thing to increased conversion is conversations. Regal.io’s answer leverages event-driven buyer engagement to drive a dialog with a educated human at key moments — it is the non-public contact for the digital advertising age.”

100+ clients use Regal.io together with Angi (previously Angie’s Record), Profession Karma, Constancy Life, RefiJet, Ro (father or mother firm to Roman), SoFi and The Farmer’s Canine. Regal.io is aimed primarily at “excessive consideration” client companies like healthcare, insurance coverage, lending, native providers, schooling, and subscription ecommerce, which characterize greater than half of the patron economic system.

Key options of Regal.io’s answer:

• Drag-and-drop Regal.io Journey Builder permits managers to set off and personalize name and textual content journeys to high-intent patrons on the proper moments primarily based on giant volumes of real-time occasion knowledge streamed to Regal.io. The info comes by way of native integrations or APIs, and consists of buyer web site utilization, CRM knowledge, and different behavioral time sequence knowledge.
• Regal.io Branded Caller ID for cell telephones (completely different from landline caller id, often known as CNAM) modifications the caller id on cell telephones from an unknown quantity to the title of the model so the shopper is aware of who is asking. No buyer decide in or integration is required to model calls on all 400 million cell telephones within the US.
• Regal.io Unified Agent Desktop provides gross sales groups a unified name and textual content message device, and well timed, clever details about the place the shopper is within the course of and the place they acquired caught.

After their expertise constructing a cellphone gross sales crew at Angi (NASDAQ: ANGI) on conventional omnichannel contact heart software program, Alex Levin and Rebecca Greene realized there had been a large underinvestment in outbound calling expertise, which restricted how gross sales and advertising groups might use the channel. They based Regal.io to construct a completely new tech stack for powering calls that would offer clients a greater expertise, and provides manufacturers the instruments to drive extra income although this vital channel.

Within the 20 months since launch, Regal.io has grown to 80+ workers serving 100+ clients. The corporate at the moment powers greater than 1,000,000 conversations a month, which drive over $50 million in month-to-month income for Regal.io’s clients. That success for purchasers has translated into 34% MoM income development for Regal.io since launch.

Oisin Hanrahan, Angi CEO and an investor in Regal.io has had an awesome view of the founding and development, “Regal has helped our groups massively enhance income from clients by way of branded, personalised name and textual content message outreach – all options that our current customer support contact heart software program did not have.”

SoFi’s VP, Efficiency Advertising, Kevin Heung, defined, “After seeing Regal enhance our reply charges on outbound cellphone gross sales and getting nice suggestions concerning the branded calls, we have been capable of leverage Regal to rapidly scale up a cellphone gross sales program as we proceed to develop our enterprise.”

The corporate will use the brand new funds to proceed to spend money on its go-to-market and engineering groups. As a part of the fundraise, Jake Saper, Common Companion at Emergence Capital, will be part of the board of administrators.

“Regal.io has unbelievable founder-market match. It is uncommon to discover a crew that has expertise main giant, complicated name facilities and has additionally labored on fashionable, data-driven, efficiency advertising and gross sales groups,” mentioned Jake. “Regal additionally has amongst the strongest product-market match we have ever seen, a core purpose why it is rising sooner than even Zoom did at an identical stage.”

“I’m impressed with how briskly Regal.io got here out of the gate. Regal has an infinite alternative in entrance of them, and they’re executing flawlessly,” added Satya Patel, a Common Companion at investor Homebrew.

“Regal.io is filling a vital market want, and most impressively, I’ve heard rave critiques from our different portfolio corporations which have turn into Regal energy customers,” mentioned David Frankel, Managing Companion at investor Founder Collective.

About Regal

Regal.io, the outbound cellphone and SMS gross sales answer constructed to drive extra conversations along with your clients so you possibly can hit your development objectives manner sooner, was based in 2020 in New York Metropolis by Alex Levin and Rebecca Greene. Regal.io empowers B2C manufacturers so as to add a human contact at vital moments of their on-line expertise with a view to win over clients and drive extra income. Excessive-growth manufacturers together with Angi (previously Angie’s Record), Profession Karma, Constancy Life, RefiJet, Ro (father or mother firm to Roman), SoFi and The Farmer’s Canine use Regal to extend gross sales and enhance buyer retention.

For extra info, please contact [email protected] or go to https://regal.io.

SOURCE Regal.io