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LOUISVILLE, Ky. (KT) – LG&E Vitality and Kentucky Utilities introduced Thursday they are going to be closing their 26 enterprise workplaces throughout Kentucky, no later than the tip of 2024.
The corporate says the choice, which shall be applied in phases, “comes after cautious analysis, and because of a decline in walk-in transactions, elevated buyer use of self-service channels, and finest observe amongst comparable utilities.”
LG&E and KU say even after the enterprise workplaces shut, prospects will nonetheless have a number of choices out there 24 hours a day, seven days per week to make a fee and carry out different transactions.
For many who wish to pay their invoice in particular person, the corporate says many retail places, together with Kroger and Walmart, settle for funds on their behalf. All you want is your account quantity. Yow will discover your nearest retail location at lge-ku.com/payment. Click on “In particular person” tab, discover “Approved fee brokers” and click on “Go to a location nearest you.” These places settle for money, and word that extra charges apply.
Should you don’t have web entry or a smartphone, LG&E and KU prospects can nonetheless mail their funds at no extra value, utilizing the return envelope supplied of their month-to-month invoice. They ask that prospects please permit loads of time for his or her funds to reach.
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