Travel Outlook, the Premier Hotel Call Center, Expands Agent Sales Training |

Travel Outlook, the Lodge Name Middle as a Lodge Revenue Middle™, is increasing the resort gross sales coaching of its reservations specialists supplied by the Kennedy Training Network (KTN).

“Now we have at all times used the KTN coaching sources throughout our new rent and ongoing training,” mentioned John Smallwood, President of Journey Outlook, “However these latest enhancements by KTN take us to a wholly new degree of excellence, in each gross sales and visitor hospitality.”

“This summer season, we dedicated to having all new reservations gross sales specialists take part in KTN’s on-line, self-study model of its Reservations Gross sales QUEST program”, mentioned Smallwood. “The brand new coaching emphasizes a conversational, caller-focused method to persuade right now’s distribution channel browsing callers to e book now as a substitute of going again on-line”.

The course, which has been totally personalized for Journey Outlook and launched on Journey Outlook’s studying administration platform, consists of six video-based modules that KTN President Doug Kennedy recorded personally in a studio in Los Angeles, CA.  Individuals additionally full a web-based evaluation and assigned coaching actions.

As well as, each Journey Outlook agent actively participates in a non-public, stay four-part webcam coaching as a part of each onboarding coaching class.

“What’s superb is how Doug Kennedy can discover time to current three of those 4 components to our group personally,” says Smallwood.  “New hires first meet Doug on their very first day of onboarding coaching, and meet him once more later within the course when he presents a stay webcam coaching known as ‘The Whys Behind The What’s of the KTN QUEST Name Scoring Standards.’ ”

“It’s straightforward to make such a robust dedication of my time to personally facilitate coaching for a shopper like Journey Outlook” says KTN President Doug Kennedy, “As a result of they’ve totally embraced our whole suite of coaching, teaching, and distant name scoring companies.”

For Half Three, each agent experiences a one-on-one teaching with Cathy Cook dinner, DTM, who’s KTN’s Govt Director of Coaching, earlier than returning for a small group suggestions session with Doug throughout which they speak about what has labored properly and what has been their largest challenges of their journey to gross sales excellence.

Given its progressive method to the voice channel – when it comes to efficiency, coaching, transparency, testing and the instruments used to measure efficiency – Travel Outlook The Premier Hotel Call Center™ is the main voice reservations group in hospitality. Journey Outlook’s valued shopper checklist consists of Viceroy Lodge Group, Curator, Outrigger, KSL Resorts, Correct Hospitality Group, Pacific Hospitality Group, Atlantis, The Irvine Firm, Catalina Island, and lots of others. Journey Outlook’s group and method will increase gross sales conversion and helps to create more practical voice communication between accommodations and their company, leading to improved social scores along with elevated voice channel income.

“It’s such a pleasure to work one-on-one with every new Journey Outlook agent,” says Cook dinner, “and I feel it’s as a result of they acknowledge how a lot their firm is investing of their profession improvement.”

“We’re very pleased with having been Licensed in gross sales excellence by the Kennedy Coaching Community since 2013,” added Smallwood. “I perceive from Doug we’re the one resort name middle with this distinction. Our purchasers know that our agent gross sales efficiency is cutting-edge, and at all times examined for efficiency.”

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